FAQs
What is your returns/exchange policy?
As per industry standard, we do not accept returns or exchanges on jewellery made for pierced earrings. By purchasing these items, you accept that the sale is final.
When should I expect to receive my order?
We place our orders from our jewellery wholesaler on a Wednesday at midday. Orders placed before then should arrive to me within 1-2 days. Orders placed after will be ordered on the following Wednesday and should arrive to me 1-2 days after this.
Delivery options are as follows :
- delivered to your home address for a small fee (free delivery on orders over £55)
- delivered to the Studio for you to collect
- delivered to the Studio for me to install (once you have had your delivery email, please book a free 'jewellery install' appointment on Booksy)
- delivered to the Studio for me to use in a fresh piercing (once you have had your delivery email, please book your piercing appointment on Booksy)
Where is the Studio / Where are you based?
We are based in Bradford, West Yorkshire, England. The Studio is directly next door to the AWA Tattoo Studio, 344A Idle Road, Eccleshill, Bradford, BD2 2AL.
Will my jewellery tarnish?
Titanium pieces will not tarnish, solid gold pieces will also not tarnish.
Sterling silver pieces can tarnish but this can be polished off with a silver polishing cloth and it will shine back up as good as new.
Gold plated / gold vermeil pieces can tarnish under certain conditions and the gold may eventually wear off.
Still have questions?
We are happy to help! Don't hesitate to get in touch with us at hello@thecuratedgemini.com or drop us a message on social media.